1. Who we are

Maa Kuldevi Tour & Travels provides Himachal taxi services, airport transfers, Tempo Travellers, hotel assistance and customised tour packages. For privacy-related questions, contact:

Email: vinaychoudhary260@gmail.com
Phone: +91 88943 31494
Emergency: +91 94186 31489
Location: Himachal Pradesh, India

2. Information we collect

We may collect the following information when you enquire or book with us:

Name, phone number, email address and preferred contact method
Travel details such as pickup point, destination, dates, passenger count and vehicle preference
Messages you send through enquiry forms, WhatsApp, email or phone
Basic technical data such as browser type, device type and pages visited (if analytics are enabled)

We do not knowingly collect sensitive personal data beyond what is needed to provide travel quotations and bookings.

3. How we use your information

To respond to enquiries and prepare taxi or tour quotations
To confirm bookings, share itineraries and provide trip support
To communicate schedule changes, pickup details or service updates
To improve our website experience and customer service
To comply with applicable legal or safety requirements

We do not sell your personal information. We may share limited details with trusted partners only when required to deliver your booking, such as assigned drivers, hotel partners (if you request hotel assistance), or payment/communication providers used to contact you.

We may also disclose information if required by law, regulation, or to protect the safety of travellers, staff or the public.

5. Storage and retention

Enquiry and booking details are retained only as long as needed for service delivery, follow-up communication, dispute resolution and legal record-keeping. You may request correction or deletion of your contact details by emailing us.

6. Data security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so please avoid sharing unnecessary sensitive information in public forms or chats.

7. Cookies and website data

Our website may use essential cookies or similar technologies to support navigation, remember preferences and understand basic traffic patterns. You can control cookies through your browser settings. Disabling cookies may affect some site features.

8. Your choices

Request access to the personal information we hold about you
Ask us to update incorrect contact or booking details
Request deletion of enquiry records where we are not required to keep them
Opt out of non-essential marketing messages (if any are sent later)

9. Children

Our services are intended for adults making travel arrangements. If a booking includes children, only a parent or guardian should submit personal details needed for the trip.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when revisions are published. Continued use of our website after updates means you acknowledge the revised policy.

11. Contact

For privacy requests, email vinaychoudhary260@gmail.com or call +91 88943 31494. Related documents: Terms & Conditions.

Privacy Policy details